Soarsche Worthington
Sacile
Summary
Accomplished professional with over four years of experience as a lead instructor, managing 200+ students and excelling in standards, evaluations, and personnel record management. A dedicated member of a prestigious commander’s program, contributing to a 100% certification rate for a group of over 700 personnel. After four years of experience in offering constructive feedback and guidance, eager to apply expertise in counseling.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Instructor - Stan/Eval Liaison Officer(SELO)
United States Air Force
08.2020 - 04.2025
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Responsible for training and mentoring a cohort of 207 students in critical skills and knowledge essential for organization success which resulted in a 100% qualification rate.
- Managed Standards and Evaluations to ensure unit-wide certifications and qualifications. Elevated the office's reputation by maintaining impeccable standards directly impacting over 700 personnel records.
Customer Service Representative
HSN
04.2014 - 02.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Awarded top performer for being in the top 5% of my department seven times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
Education
Bachelor of Science - Clinical Psychology
University of Central Florida
Orlando, FL12.2024
Associate of Arts -
St. Petersburg College
St. Petersburg, FL06.2019
Skills
- Curriculum Development
- Critical Thinking
- Cultural Sensitivity
- Stress Management
- Leadership Development
- Student Counseling
- Logistics Coordination
- Office Administration
- Peer Counseling
- Microsoft Proficient
- Operations Management
- Group Instruction
Certification
- ASIST (Applied Suicide Intervention Skills Training) Certified - September 2023
- First Aid CPR Training - June 2022
- Active TS/SCI Clearance
Timeline
Lead Instructor - Stan/Eval Liaison Officer(SELO)
United States Air Force
08.2020 - 04.2025
Customer Service Representative
HSN
04.2014 - 02.2020
Bachelor of Science - Clinical Psychology
University of Central Florida
Associate of Arts -
St. Petersburg College
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