Michela Basso Moro
Sales Back Office
Aviano
Summary
I am a dedicated, organized and methodical individual with good interpersonal skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. I have an active and dynamic approach to work and getting things done. I am determined and decisive. I identify and develop new opportunities. Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
5
5
Languages
Work History
Sales Back Office
Geda SRL
11.2018 - Current
- Supported sales team in achieving targets through diligent follow-ups on leads and efficient order processing.
- Developed strong relationships with key clients through regular communication and excellent customer service skills.
- Collaborated with marketing department to develop promotional materials and strategies for sales campaigns.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues in a timely and effective manner with professionalism, ensuring customer satisfaction, resulting in increased loyalty and repeat business.
- Assisted in planning and executing successful trade shows, resulting in increased brand visibility and lead generation opportunities.
- Proactively identified potential bottlenecks in the sales process, implementing solutions to address inefficiencies before they impacted performance metrics.
- Managed confidential client data with discretion, ensuring proper storage according to company standards and industry regulations.
- Facilitated smooth communication between sales team, warehouse, and shipping departments, ensuring timely delivery of products to customers.
- Ensured accuracy of invoices and purchase orders by thoroughly reviewing documentation before submission.
- Coordinated training sessions for new hires within the sales team, helping them quickly acclimate to their roles and responsibilities within the company structure.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Served as corporate liaison for finance, IT, and marketing departments.
- Maintained up-to-date knowledge on changing international trade regulations, proactively adjusting company policies as needed.
- Submitted and verified domestic and international authorizations and licenses for legal movement of goods across borders. Handling export and import authorizations, permits, documents and certifications.
- Creation and management of high volume of SKU entries while maintaining a high level of accuracy and consistency across all platforms.
Retail Shop Assistant
RDCI Srl
01.2015 - 06.2017
- Achieved sales targets by effectively promoting store products and upselling items when appropriate.
- Assisted with inventory management, ensuring accurate tracking and timely replenishment of stock.
- Processed returns and exchanges efficiently, adhering to company policies while maintaining customer satisfaction.
- Handled cash transactions accurately and efficiently at the point of sale, minimizing errors and discrepancies.
- Assisted in training new employees on store policies, procedures, and best practices for success in their roles.
- Organized merchandise displays for maximum appeal, drawing attention to featured products or promotions.
- Provided exceptional customer service by promptly addressing inquiries and fulfilling requests for assistance.
- Checked incoming orders and organized new stock.
- Conducted demonstrations to highlight features and benefits of products.
Education
Foreign Languages, Literature And Cultures -
Università Degli Studi Di Trieste
Trieste 04.2001 -
High School Diploma -
Liceo Scientifico Grigoletti
Pordenone 04.2001 -
Skills
Microsoft Office
undefinedTimeline
Sales Back Office
Geda SRL
11.2018 - Current
Retail Shop Assistant
RDCI Srl
01.2015 - 06.2017
Foreign Languages, Literature And Cultures -
Università Degli Studi Di Trieste
04.2001 -
High School Diploma -
Liceo Scientifico Grigoletti
04.2001 -
Similar Profiles
Sherin ShekhaSherin Shekha
Forever21 at GedaForever21 at Geda
Betty NyakatoBetty Nyakato
Humanitarian Aid Worker at Geda UgandaHumanitarian Aid Worker at Geda Uganda
Davide PavesiDavide Pavesi
Key Account and Product Manager at Sacmar Srl and Selvania1971 SrlKey Account and Product Manager at Sacmar Srl and Selvania1971 Srl