Michela Basso Moro
Sales Back Office
Aviano
Summary
I am a dedicated, organized and methodical individual with good interpersonal skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. I have an active and dynamic approach to work and getting things done. I am determined and decisive. I identify and develop new opportunities. Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
5
5
Languages
Work History
Sales Back Office
Geda SRL
11.2018 - Current
- Supported sales team in achieving targets through diligent follow-ups on leads and efficient order processing.
- Developed strong relationships with key clients through regular communication and excellent customer service skills.
- Collaborated with marketing department to develop promotional materials and strategies for sales campaigns.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues in a timely and effective manner with professionalism, ensuring customer satisfaction, resulting in increased loyalty and repeat business.
- Assisted in planning and executing successful trade shows, resulting in increased brand visibility and lead generation opportunities.
- Proactively identified potential bottlenecks in the sales process, implementing solutions to address inefficiencies before they impacted performance metrics.
- Managed confidential client data with discretion, ensuring proper storage according to company standards and industry regulations.
- Facilitated smooth communication between sales team, warehouse, and shipping departments, ensuring timely delivery of products to customers.
- Ensured accuracy of invoices and purchase orders by thoroughly reviewing documentation before submission.
- Coordinated training sessions for new hires within the sales team, helping them quickly acclimate to their roles and responsibilities within the company structure.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Served as corporate liaison for finance, IT, and marketing departments.
- Maintained up-to-date knowledge on changing international trade regulations, proactively adjusting company policies as needed.
- Submitted and verified domestic and international authorizations and licenses for legal movement of goods across borders. Handling export and import authorizations, permits, documents and certifications.
- Creation and management of high volume of SKU entries while maintaining a high level of accuracy and consistency across all platforms.
Retail Shop Assistant
RDCI Srl
01.2015 - 06.2017
- Achieved sales targets by effectively promoting store products and upselling items when appropriate.
- Assisted with inventory management, ensuring accurate tracking and timely replenishment of stock.
- Processed returns and exchanges efficiently, adhering to company policies while maintaining customer satisfaction.
- Handled cash transactions accurately and efficiently at the point of sale, minimizing errors and discrepancies.
- Assisted in training new employees on store policies, procedures, and best practices for success in their roles.
- Organized merchandise displays for maximum appeal, drawing attention to featured products or promotions.
- Provided exceptional customer service by promptly addressing inquiries and fulfilling requests for assistance.
- Checked incoming orders and organized new stock.
- Conducted demonstrations to highlight features and benefits of products.
Education
Foreign Languages, Literature And Cultures -
Università Degli Studi Di Trieste
Trieste 04.2001 -
High School Diploma -
Liceo Scientifico Grigoletti
Pordenone 04.2001 -
Skills
Microsoft Office
Sales Support
CRM Software
Work Planning and Prioritization
Strong Organization
Excellent Communication
Adaptability and Flexibility
Time management abilities
Team Collaboration
Timeline
Sales Back Office
Geda SRL
11.2018 - Current
Retail Shop Assistant
RDCI Srl
01.2015 - 06.2017
Foreign Languages, Literature And Cultures -
Università Degli Studi Di Trieste
04.2001 -
High School Diploma -
Liceo Scientifico Grigoletti
04.2001 -