Emanuel Dior
Pordenone
Summary
Dynamic and reliable professional with extensive experience in customer service and safety protocols at Wizz Air. Proven ability to enhance passenger satisfaction through exceptional service and cultural sensitivity. Skilled in financial reporting and accounts management from BDO, demonstrating strong attention to detail and effective communication. Multilingual proficiency enhances customer interactions.
Overview
5
5
years of professional experience
Work History
Cabin Crew
Wizz Air
04.2025 - Current
- Delivered exceptional in-flight customer service, ensuring passenger comfort and safety.
- Conducted pre-flight safety checks, verifying equipment and emergency protocols compliance.
- Managed in-flight beverage and meal service, addressing dietary restrictions and preferences effectively.
- Assisted with boarding procedures, maintaining efficient passenger flow and reducing wait times.
Junior Cabin Crew
Wizz Air
07.2024 - 04.2025
Assistant Accountant
BDO
06.2022 - 06.2024
- Assisted in preparing financial statements and reports to ensure accuracy and compliance with accounting standards.
- Processed accounts payable and receivable transactions, maintaining up-to-date records in accounting software.
- Collaborated with team members to reconcile bank statements, identifying discrepancies and resolving issues promptly.
- Supported month-end closing procedures by organizing documentation and ensuring timely submission of financial data.
Customer Support Specialist
Philip Morris International Inc.
09.2020 - 06.2022
- Assisted customers with inquiries, providing clear and accurate information on products and services.
- Utilized customer support software to log issues, track resolutions, and enhance service delivery.
- Collaborated with team members to improve response times and streamline communication processes.
- Developed familiarity with company policies and procedures to effectively address customer concerns.
Education
BBA - Business Administration And Management
University of Rome "La Sapienza" Bachelor in Economics
Rome03-2022
Skills
- Customer assistance
- Reliability and punctuality
- Equipment monitoring
- Cultural sensitivity
- Safety awareness
- Multilingual proficiency
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Romanian
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Timeline
Cabin Crew
Wizz Air
04.2025 - Current
Junior Cabin Crew
Wizz Air
07.2024 - 04.2025
Assistant Accountant
BDO
06.2022 - 06.2024
Customer Support Specialist
Philip Morris International Inc.
09.2020 - 06.2022
BBA - Business Administration And Management
University of Rome "La Sapienza" Bachelor in Economics
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